July 22, 2010
New premier property leads the charge in the latest in-building wireless technology for hospitality
Duluth, GA—July 22, 2010—Connectivity Wireless Solutions, a leader in in-building wireless solutions, today announced the deployment of a distributed antenna system (DAS) at the Hilton Orlando Bonnet Creek and the adjacent Waldorf Astoria® Orlando properties in Orlando, Florida. The DAS ensures reliable indoor wireless services to support cell phone and data services for guests and staff.
“With 70 percent of Smartphone activity originating inside buildings, technologies like Smartphones and wireless aircards are becoming a standard for the business traveler,” said Greg Jacobs, president and chief executive officer of Connectivity Wireless Solutions. “That’s why we’ve seen a marked increase in demand from hoteliers for in-building wireless services. ABI Research also forecasts hospitality to be one of the top industries driving adoption of distributed antenna systems.”
As a new premium property, the Hilton planned for every guest amenity. This includes cell phone and Smartphone service for its most distinguished guests and road warriors alike. The properties needed to make sure guests were able to connect via cell phones, Smartphones, iPhones and wireless aircards—and the service needed to be reliable regardless of the service provider.
“Every guest that walks through the door has a cell phone or PDA, and making sure that phone works is the best amenity we can deliver to keep that guest happy,” said Peter Kacheris, managing director of Waldorf Astoria Orlando and Hilton Orlando Bonnet Creek. “In-building wireless technology was a top priority for us in meeting guest satisfaction goals to ensure loyalty and repeat visits. That’s why we planned for it as we built the property.”
“I recently stayed at a hotel in San Diego that had terrible wireless service for my BlackBerry and my aircard. That’s the last time I will stay there because it drastically cut down my productivity,” said Jason Studsrud, chief executive officer of 7 Medical Systems, LLC, an on-demand technology service provider in healthcare. “In the future, I will definitely be more selective about where I stay based on how reliable the wireless service will be.”
Hilton’s objective was to ensure reliable broadband wireless voice and data services throughout the common areas, restaurants, shops and meeting spaces where high volumes of guests and business travelers tend to gather. Some of the shops and meeting spaces are tucked within the interior spaces, areas where wireless signals from outside have difficulty penetrating through building structures.
The property engaged Connectivity Wireless Solutions (CWS) for the design, implementation and ongoing support of its in-building wireless (IBW) system. “We had a very aggressive time table and a tight budget,” said Kacheris. “Besides meeting our budget and timing constraints, Connectivity provided a turnkey solution for design, implementation, and ongoing maintenance and support. In addition, their relationships with the wireless carriers proved very beneficial to us.”
The in-building wireless solution is a distributed antenna system that has hardware installed at the rooftop, in the server room and throughout the property. “Head-end” equipment is installed in the server room that serves as the hub of the system. Wireless signals from nearby cell towers are received by antennas on the rooftop of one of the buildings on the property. The rooftop antennas send the wireless signals through cables from the roof to the server room where they are received by amplifiers and the head-end equipment (hub). The wireless signals are then routed via cabling to a network of small, low-profile antennas installed in the common areas, shops, restaurants, meeting spaces and other buildings on the property. In this way, wireless signals are distributed throughout the property to ensure reliable indoor wireless service for cell phones and wireless data devices.
For several months, Waldorf Astoria Orlando and Hilton Orlando Bonnet Creek guests and staff have been enjoying reliable wireless service that supports mobile applications on cell phones, Smartphones, iPhones, and wireless aircards. The property was able to meet its goals of extending cell phone and data services indoors throughout the property—with no complaints from guests about cell phone service.
“We’re pleased with how well the service is working and that we’re able to provide guests with a highly valued amenity—not to mention that we’ll have cell phone service in the event of a guest or staff situation,” said Kacheris. “Besides improving guest satisfaction, it’s one less thing we need to worry about.”
ABOUT HILTON ORLANDO BONNET CREEK & WALDORF ASTORIA® ORLANDO
Unveiled in October 2009, Orlando Bonnet Creek is a triumph of contemporary design, restful accommodations, and outstanding conference facilities. The size and scope alone push the envelope in every direction, surpassing innovative concepts of what Hilton’s marquee resort in Orlando should be. Adjacent to the property is Waldorf Astoria® Orlando, the first newly built Waldorf Astoria since the legendary original in New York City. Both are in an enviable location called Bonnet Creek, a beautiful setting boasting 1,000 guest rooms and suites on 482 acres of mature woodlands and natural waterways, and surrounded on three sides by Walt Disney World® Resort. To discover more about guest rooms and suites at Hilton Orlando Bonnet Creek or Waldorf Astoria Orlando, and to book the best guaranteed rates, visit http://www.hiltonbonnetcreek.com/. For more about Hilton Hotels Corporation (NYSE: HLT), visit http://www.hilton.com.
About Connectivity Wireless Solutions
Connectivity Wireless Solutions is a leading nationwide provider of in-building wireless solutions that has implemented over 2,000 distributed antenna system (DAS) networks and wireless data solutions across 49 states. The company’s DAS solutions deliver reliable cell phone, data and multimedia services for any indoor wireless application, including in hospitality, healthcare, commercial business, government and higher education, airports, athletic stadiums and other public venue environments. As a best-in-class turnkey solution provider, Connectivity handles design, implementation, carrier coordination and integration, and ongoing maintenance and support, so that clients can focus on their core business. The in-building wireless services are backed by 24/7 service and support, and a team with more than 300 years of combined industry-certified expertise in wireless and RF engineering. The company employs 100 people from its headquarters in Atlanta, Georgia; and regional offices in Dallas, Texas; Orlando, Florida; Chicago, Illinois; Frederick, Maryland; Charlotte, NC; and other field offices throughout the U.S. For more information, visit http://www.stagecws.wpengine.com.
Connectivity Wireless Solutions and the company’s logo is a trademark of Connectivity Wireless, Inc. All other trade names and marks are the properties of their respective holders.
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Connectivity Wireless Solutions
678-584-5799 ext. 124