What is ConnectProtect? Our full-service DAS monitoring and maintenance program designed to to help you get the most mileage out of your system.
Did you know that you can add years to the life of your DAS simply by having a routine system service program in place? Our ConnectProtect DAS monitoring and maintenance program ensures optimal performance throughout the life of your in-building wireless solution.
When faced with a system-failure-causing event, such as a natural disaster or grid failure, who would you call? Our program assumes responsibility for system failures, with a dedicated response and repair team at standby to have your tenants, visitors, and staff connected again in no time. Additionally, this mitigates the risk of breaching carrier SLAs (and incurring hefty fines) due to system downtime.
Connectivity offers 24/7/365 in-building wireless system monitoring to allConnectProtect clients. Using a broadband wireless network router, provided by Connectivity, we will set up the DAS and router configuration to send major and minor SNMP traps to our support team.
Our technical support team can remotely access your DAS to assess fault levels, query and isolate system alarms, and perform remote repairs. If the system cannot be fixed remotely, Connectivity will dispatch a technician to perform repairs on site.
We focus on preventing system failures before they occur; this produces greater system uptime and a more productive work environment. Clients will receive an annual preventive maintenance routine and full assessment report.
Connectivity’s technical team is equipped and trained to resolve system issues promptly. All ConnectProtect plans provide hardware sparing options to ensure seamless, efficient repairs for your system.
As a ConnectProtect subscriber, you will benefit from our mission to track and stay ahead of changes that could impact or improve the performance of your system, including new carrier frequenciesand OEM equipment upgrades.
A DAS is one of the most important assets in today’s wireless world. Like any advanced network, technology, and machine, regular updates are needed to ensure optimal performance and the longevity of your system.Download the Guide